Note: Sometimes, this issue can be solved by restarting your computer. Make sure that you do so before proceeding to the steps below.
Logamail Go for Windows relies on the Microsoft .NET Framework. Please ensure that this system component is healthy.
To fix the Microsoft .NET Framework, do the following:
- Download the repair tool from the Microsoft .NET Framework Repair Tool page.
- Right-click the downloaded file and select Run as administrator.
If the tool repairs any system files, restart your computer and check if the problem persists.
If the issue persists, try the following steps:
- Press the Windows key + R to open the Run command box.
- Type appwiz.cpl and press the Enter key.
- Click Turn Windows features on or off in the left-side panel.
- Click the + symbol next to each Microsoft .NET or .NET Framework entry here.
- Check every box next to the Microsoft .NET or .NET Framework entries. Note: A blue box does not mean everything is checked. You must expand the entry.
- Click OK and wait for the process to complete. This may take a few minutes.
- Restart the computer and see if the issue is resolved.
Alternatively, you can try downloading and installing the latest Microsoft .NET Framework version available for your platform by following this link: Download .NET Framework 4.8
If this doesn’t help, please contact Support. To expedite the resolution of the issue, we recommend that you provide the following details:
- A full-screen video of the issue you’re having. You can record it by following these instructions: How to record a video of a technical issue I’m experiencing
- If you cannot record a video, specify the name of the app or website where the issue occurs and the steps we need to follow to reproduce the issue.
To troubleshoot this issue, follow the instructions in this Apple Support article: If an app freezes or quits unexpectedly on Mac
If that doesn’t help, please contact Support. To expedite the resolution of the issue, we recommend that you provide the following details:
- A full-screen video of the issue you’re having. You can record it by following these instructions: How to record a video of a technical issue I’m experiencing
- If you cannot record a video, specify the name of the app or website where the issue occurs and the steps we need to follow to reproduce it.
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Include the crash reports. You can retrieve them by opening the Console app and checking the Crash Reports section. If you see any reports titled “Logamail Go,” click them and copy-paste them into your support request: