I can’t log in to Logamail Go for Windows and Mac or it logs me out all the time

As a first step, temporarily turn off your VPN, proxy, antivirus, and firewall software. If you are not sure you’re using a proxy, this article may help: How can I tell if I use a proxy server?

If temporarily turning off your antivirus and firewall software helps, we suggest adding Logamail Go to your software’s allowed list to resolve the issue.

If the issue persists, reinstall Logamail Go for Windows by following the steps below:

1. Click the Logamail icon in the system tray and select Manage Logamail Apps: 

   

2. In the window that appears, click on the three-dot icon (···) next to Logamail Go and select Uninstall: 

   

3. In the Logamail Apps Manager, click Install next to Logamail Go to reinstall it:

   

4. Once the installation is complete, click Sign in to Logamail Go and enter your login credentials.

1. Click the Logamail icon in the menu bar at the top of your screen and select Quit Logamail Go:

   

2. Open Terminal. Terminal is the macOS tool for advanced commands. To open it:
   1. Press Command (⌘) + Spacebar.
   2. Type “Terminal” and press Enter.
3. Remove saved Logamail Go credentials:

   1. Copy the four commands below (all at once):

      security delete-generic-password -l 'com.grammarly.ProjectLlama.logamail.authToken' || true
      security delete-generic-password -l 'com.grammarly.ProjectLlama.logamail.trustedDeviceID' || true
      security delete-generic-password -l 'com.grammarly.ProjectLlama.logamail.oauth2Credentials' || true
      security delete-generic-password -l 'com.grammarly.ProjectLlama.logamail.fallbackCredentials' || true

   2. Paste them into the Terminal window and press Enter. These commands only delete Logamail Go’s saved login information — nothing else on your Mac will be changed.

      

4. Reopen Logamail Go for Mac using one of these methods:
   1. Open Apps or Launchpad, search for Logamail Go, and click to open it.
   2. Alternatively, open Finder, select Applications in the sidebar, and double-click Logamail Go.
5. Sign in to your account. Once the old credentials are cleared, sign-in should complete successfully.

If the issue persists and you’re on macOS 12 Monterey or later, reinstall Logamail Go by following the steps below:

1. Click the Logamail icon in the menu bar at the top of your screen and select Manage Logamail Apps:

   

2. In the window that appears, click on the three-dot icon (···) next to Logamail Go and select Uninstall.

   

3. In the Logamail Apps Manager, click Install next to Logamail Go to reinstall it:

   

4. Once the installation is complete, click Sign in to Logamail Go.

If you’re on macOS 11 Big Sur, follow these steps instead:

1. Click the Logamail icon in the menu bar and select Quit.
2. Go to Finder → Applications, find Logamail Go in the application list, and move it to Trash (or Bin).
3. Open a different browser and download Logamail Go for Mac.
4. After the file is downloaded, locate it on your computer, double-click it, and follow the on-screen instructions to install Logamail Go for Mac.
5. Once the installation is complete, click Sign in to Logamail Go.